Job Title:
Digital Assist (Concierge Desk) Representative (English / French / Italian / Spanish / Turkish - speaking) MI03
Job Description
At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a general Microsoft program.

This is a dynamic role combining technical support, partner enablement, and marketing execution, where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success.

? What You Will Do

Technical Support & Partner Assistance
- Manage and resolve partner support tickets across multiple domains
- Troubleshoot pre- and post-sales issues (deployment, licensing, imaging)
- Provide 1:1 coaching and guidance to partners
- Escalate complex cases to Microsoft internal teams





Partner Program Support (MAR)
- Support Microsoft Authorized Refurbisher (MAR) partners
- Remove operational and commercial blockers
- Deliver monthly partner calls and communications
- Capture and share partner feedback for continuous improvement

Marketing & GTM Enablement
- Enable partners to adopt Microsoft marketing programs
- Package ready-to-use campaign materials
- Deliver campaign updates and performance insights
- Support partner marketing capability development

What You Will Deliver
- Ticket management and resolution within SLA (FRT

📌 Digital Assist (Benalmádena)
🏢 Concentrix
📍 Benalmádena