Top reasons to work with TDCX
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Adaptable working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards

What is your mission?

-As a competent contact person for our customers, you will take care of all administrative and technical concerns as well as after-sales questions via email, phone and chat.
-You will solve problems and complaints through creativity to offer our customers an excellent service experience.
-You will collaborate with other teams (for example, product, sales, and customer experience) to ensure that we provide the best service to our customers.
-You will store all customer-related data reliably in our systems.




-You will know all our products by heart right down to the last point of the program.
-You will live and apply the project mission - to make healthcare more human.

Who are we looking for?

-Candidate must possess at least an Advanced/Higher/Graduate Diploma, bachelor's degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.
-You enjoy communicating with customers and proactively try to find satisfactory solutions for them.
-You always keep a cool head, even in heated situations.
-You feel comfortable in a fast-paced, dynamic working environment and your way of working is characterized by independence and proactivity.
-Strong empathy as you will be handling issues in a healthcare environment.
-Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
-Previous customer service experience is an advantage.
-Ex

📌 Customer Service Specialist with German (España)
🏢 Tdcx
📍 España