Operations Customer ExpertJoin a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.Language Requirement: English – FluentWork Requirement: Experience in tech supportKey ResponsibilitiesProvide customer support across multiple channels, troubleshooting and resolving issues efficiently.Assist customers with billing, invoicing, and account-related matters.Troubleshoot account access and technical issues.Guide, support, and train customers on the use of the company's products.Deliver timely, accurate, and customer-focused responses.Maintain high service quality and meet customer satisfaction and quality targets.Working Hours:Project Coverage: 24/7Rotating ShiftsWorking Time: 8 hours per day + 1-hour lunch breakWeekly Hours: 40 hours per weekSchedule Notice: Work schedules are provided 10 days in advance.Contract & Compensation:Contract Type:Selection AgreementDaily Allowance: €18.56Weekly Allowance: €92.80 (5 working days)Base Salary:
€938.00 gross/monthHoliday Allowance: €78.17/monthChristmas Allowance:€78.17/monthMeal Allowance:€154.00/month (€7.00 per working day)Estimated Monthly Gross Salary: €1,248.33Variable Bonus: Up to €200/monthRecruitment & Contract ProgressionCandidates will sign a Selection Agreement to manage the final phase of recruitment, including training.If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.A permanent contract will be offered after 2 years subject to the applicable conditions.Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number.Meal AllowanceThe meal allowance is paid through a prepaid meal card.The meal allowance is exempt from Social Security and IRS contributions.Documentation Required:EU Passport OR Valid Spanish Residence Permit.
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