ServiceNow Solution Architect – SPM & Telco
Remote · Spain
About the role
We're looking for a Senior ServiceNow Solution Architect specialising in Strategic Portfolio Management (SPM) with experience in the telecommunications sector to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy — ensuring every solution delivered is scalable, elegant, and of the highest quality.
Why join us?
HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you

Restaurant tickets for every working day

Permanent contract — we're investing in a long-term relationship

Flexible benefits: Gympass and nursery tickets through our versátil retribution scheme

Referral bonus — bring great people in and get rewarded

Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

5+ years of hands-on experience on the ServiceNow platform

5+ years of experience in General Consulting, Service Management,



or Software Development — we're looking for senior profiles, though we may consider exceptional candidates with less experience given the scarcity of this specialisation in the market

3+ years of experience in project/portfolio management implementations or PMO consulting roles

2+ years of experience working with telecommunications clients or within a telco environment

ServiceNow Certified System Administrator (CSA) — required

ServiceNow CIS-SPM — required

CIS-ITSM + 2 additional ServiceNow CIS certifications — required

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired

Familiarity with Telecommunications Service Management (TSM) or TM Forum frameworks — highly desirable

Degree or equivalent in Computer Science or Information Technology; post‑graduate degree in a software‑related field is a plus

Hands‑on experience with ServiceNow SPM: Demand Management, Project & Portfolio Management, Resource Management, and Agile Development

Experience configuring Investment Planning and roadmap capabilities within SPM

Understanding of telco‑specific processes: network inventory, service assurance, and BSS/OSS ecosystems

Familiarity with TM Forum Open APIs and telco industry data models

Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations

Experience working in Agile development environments

Knowledge of software development life cycle management

Knowledge of ITIL — Foundation level preferred

Strong analytical thinking,



problem-solving, and attention to detail

Active listening and strong interpersonal skills

Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops

What you'll do

Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and technology strategy

Lead and mentor developers and architects across business, information, application, software, and technology disciplines

Design, document, and communicate the integration approach for all architectural components

Research, analyse, and propose solution alternatives that address specific business needs across service lines

Educate clients and negotiate the right technical solutions for their context

Deliver a positive, value-adding experience to clients in every interaction

Act as the final escalation point for technical decision-making within a programme

Ensure all artefacts, configured components, and interactions meet the highest quality standards

Assist in scoping new opportunities and designing tools and techniques for efficient delivery

Build and develop high-performing delivery teams

Provide technical coaching and oversight to developers and architects

Define domain-specific evaluation processes for hiring that fit market needs

Identify emerging skill sets needed by the team and define training plans

Align resource requirements based on demand projections in partnership with HR

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
#J-18808-Ljbffr

📌 ServiceNow Solution Architect – SPM & Telco (España)
🏢 Cognizant
📍 España