Are you a Service Desk Analyst seeking a new interesting challenge? If your answer is yes, it’s your lucky day so keep reading,

it can be just what you're looking for ! ✍️

WHAT WILL YOU DO? We are looking for a

dynamic, proactive and talented person

to join our team and perform the following

tasks : Provide first level call and email support for software, hardware and infrastructure related issues. Troubleshoot incidents related to Office 365, Outlook, Citrix and end-user devices. Handle incidents and service requests ensuring timely resolution and customer satisfaction. Assign unresolved tickets to the appropriate IT support teams. Guide and support users on customer processes and procedures. Translate end-user communications into English when escalating tickets to support teams. Document technical solutions, best practices and knowledge articles. Contribute to continuous improvement of tools, processes and technologies.

WHAT METHODOLOGIES WILL YOU USE? Microsoft Office 365 Outlook Citrix Windows Environment Ticketing Tools Remote Support Tools IT Service Management Processes End User Computing Technologies

WHAT ARE WE LOOKING FOR? Experience in a Service Desk, Help Desk or IT Support role. Fluent

Spanish, English and French

(mandatory). Strong customer service and communication skills. Experience supporting end users in an enterprise environment. Ability to troubleshoot software, hardware and infrastructure related issues. Proactive and team-oriented mindset.

WHERE AND WHEN? Workplace:

Hybrid (Madrid) Work Schedule:

Business Hours

WHAT CAN WE OFFER YOU? Permanent contract

- We offer

indefinite contracts

from the first day. Pay and benefits

-

Competitive salary

and a

versátil compensation plan

adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance). Work from home options

️ - We offer you a

financial support

every month for your

working from home expenses , if your position allows work from home. In addition,



in the first month we will give you a

bonus

to help you

to set up your workplace Opportunity knocks

- Being a part of a growing company, we want to support your path with a

career development plan

and

annual performance-based compensation reviews . Learn as you grow

- Starting with a fantastic

onboarding program , TCS has

robust learning platforms

that will allow you to learn and grow personal as professionally. Bring your buddy

- If

you have referred a friend for an open position

under the BYB Scheme and

she/he is hired

you’ll receive a

very attractive cash award . Connect globally

- Work with

people from all over the world . You can feel the

multicultural workforce . Benefit from being a TCSer

️ – By being part of the TCS Spain family you can enjoy

benefits, offers and corporate discounts on the best brands . And so on

-

Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events...

This has only just begun! WHO ARE WE? Tata Consultancy Services (TCS)

is an

Information Technology (IT) company

founded in 1968 as part of the

Indian Tata Group

and is

one of the top 3 technology companies globally With a presence in

55 countries

and more than

590,000 employees , TCS is considered

one of the best companies to work for worldwide TCS Spain

started operations in 2001 and currently has a

diverse workforce

that collaborates with the

main Spanish and multinational companies Among the portfolio of services, TCS has

information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS Responsible for

development , TCS Spain is committed to

inclusion, diversity and sustainability , and promotes

flexibility policies

that support

wellbeing and work-life balance WELCOME, WE ARE WAITING FOR YOU!

📌 Service Desk Analyst (French, English & Spanish) (Valencia)
🏢 Tata Consultancy Services
📍 Valencia