Role Overview

Great opportunity to work at a growing, local IT managed services provider delivering high-level

technology solutions to small and mid-sized businesses. As a senior member of the Technical

Services team, you will have substantial opportunities to expand your technical leadership and

develop your career.

We are seeking an experienced, proactive Technical Support Specialist III with a passion for

problem-solving and systems administration. In this role, you will handle advanced technical

escalations, manage infrastructure projects, and interface directly with customer stakeholders,

delivering solutions with exceptional customer service and technical excellence.

Key Responsibilities

● Infrastructure & Systems Deployment: Deploy, manage, and administer Microsoft 365,

Microsoft Entra ID (Azure AD), Active Directory, Group Policy, Windows Server

environments, and virtualization platforms (Hyper-V / VMware).

● Network Administration & Hardware: Install, configure, troubleshoot, and maintain

routers, firewalls, managed switches, VLANs, VPNs, wireless access points (WAPs), and

network printers across customer environments.

● On-Site & Escalation Support: Perform scheduled and emergency on-site diagnostic

visits and hardware/network troubleshooting that cannot be resolved remotely.

● Infrastructure Projects: Plan and execute technology refresh projects, infrastructure

migrations, and scheduled system upgrades.

● Rack & Cabling Standards: Rack, cable, label, and document server, storage, and

networking hardware according to GCD engineering standards.

● Preventive Maintenance: Conduct regular system health checks, audit backup and

disaster recovery solutions, and ensure environments comply with cybersecurity best

practices.





● Documentation & Asset Management: Maintain comprehensive, up-to-date network

diagrams, asset inventories, configuration records, and change-management

documentation.

● Vendor & Client Coordination: Liaise with third-party technology vendors, communicate

project status to customer leadership, and conduct client handoff and training when

deploying new systems.

Qualifications & Requirements

Technical Qualifications

● Minimum 3–5 years of progressive IT infrastructure support and systems administration

experience.

● Proven track record in senior-level support (Tier 2 / Tier 3 support experience essential).

● Strong administration expertise in Microsoft 365, Microsoft Entra ID (Azure AD), and

SharePoint.

● Proficiency supporting Microsoft Windows Server environments (2016–2025), Active

Directory, and Group Policy.

● Hands-on experience configuring and maintaining Hyper-V and/or VMware virtual

environments.

● Solid networking foundation including TCP/IP, DNS, DHCP, VLAN segmentation, site-tosite

VPNs, and firewall configuration.

● Experience implementing and testing backup, business continuity, and disaster recovery

solutions.

● Thorough understanding of baseline security configurations and modern cybersecurity

best practices.

● Multi-platform troubleshooting expertise across Windows OS, macOS, client endpoint

hardware,



and peripherals.

Operational & Professional Requirements

● Fluency in English (both written and verbal) with excellent interpersonal communication

skills.

● Strong technical documentation capabilities (network diagrams, step-by-step procedures,

knowledge base articles).

● Ability to work independently at customer sites and manage multiple technical priorities

effectively.

● Valid driver’s license, clean driving record, and reliable personal transportation to travel

across the local service area.

● Physical capability to lift and install server and networking equipment up to 50 lbs.

● Flexibility to participate in scheduled after-hours or weekend maintenance windows when

required.

Education Requirements

- High School or equivalent
- Some college preferred

Core Competencies

● Customer Focus: Dedicated to building trusted client relationships and delivering

exceptional service quality.

● Analytical Troubleshooting: Methodical root-cause investigation and calm problemsolving

under pressure.

● Time Management: High degree of initiative, punctuality, and ability to self-direct

workloads to meet SLAs.

● Collaboration: Proactive team player committed to continuous technical development

and knowledge sharing.

Preferred knowledge

- Knowledge of Spanish language

Application Instructions

To apply, please follow a 2-step process:

1. Submit your resume and relevant certifications or information to [email protected].

2. Complete a Job Application: Job Application: Technical Specialist Level III – https://forms.cloud.microsoft/r/TvTRuS9zvr

Job Type: Full-time

Work Location: Hybrid remote in Madrid, Madrid provincia

📌 Technical Services Specialist III (Madrid)
🏢 General Computer Development US
📍 Madrid