Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Compruebe a continuación si tiene lo necesario para esta posibilidad y, si es así, envíe su solicitud lo antes posible.
Work directly with ETAC and Engineering to get customer issues resolved
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Have xqbhyrx a thorough understanding xbhjioe of software release and bug cycles
Ability to collaborate with high-performing internal and outsourced teams
📌 Information Technology Support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid
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