WHO WE ARE

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business
Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura.
model.

These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers integral revenues of €2 billion with more than
500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona!

RESPONSIBILITIES

- Team Management:
Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.
- Service Quality:
Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.
- Performance Monitoring:
Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
- Training & Development:
Support the professional growth of team members through ongoing coaching and development.
- Workflow & Request Management:




Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
- Cross-Functional Communication:
Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deliver clear, consistent direction to all team members.
- Problem-Solving:
Act as a go-to person and reference for the entire team when challenges arise.
- Compliance with Processes & Internal Rules:
Ensure consistent adherence to company policies and procedures.
- Client Liaison:
Maintain direct contact with the client. Organize and lead progress and goal-setting meetings, provide continuous feedback, and write detailed reports. Offer innovative, high-quality solutions to meet client needs.

REQUIREMENTS
- Proven experience in team management within a customer service environment.
- Excellent verbal and written communication skills.
- Ability to multitask and solve problems quickly and effectively.
- Natural leadership with the ability to motivate and inspire a team.
- Strong command of office tools and management software.
- Proficiency in English French and Spanish

WE OFFER
- A permanent contract
- A multicultural and positive environment
- A modern and pleasant workplace in an exceptional building with sea views
- Discount in Company health insurance
- Training opportunities throughout the year, as we aim to support our talents in their professional development. xhfqzwm
- Our offices are located in Barceloneta:
Barceloneta (Metro L4) / Estació de França (Rodalies) / Ciutadella - Vila Olímpica (Metro and Tram T4)

We are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions.

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