D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta ocasión? Descúbralo a continuación.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Barcelona.

Tasks and Responsibilities

- Provide first and second level IT support (hardware, software, mobile devices, and peripherals)

- Act as the primary onsite point of contact for end-user IT issues

- Troubleshoot incidents and service requests via ticketing system (ServiceNow)

- Deliver prompt and professional user support (desk-side and remote)

- Document all activities and resolutions accurately in the ticketing system

- Support IT onboarding for new employees (equipment setup,



user guidance)

- Maintain and contribute to knowledge base documentation

- Support continuous service improvement initiatives

- Fluent English (written and spoken)

- Minimum2+ years of experience in IT support / onsite support role

- Strong troubleshooting skills in Windows environment and standard IT tools

- Experience with ticketing systems (e.G., ServiceNow)

- Excellent communication and customer-oriented mindset

- Ability to work independently in an onsite client environment xhfqzwm

- Well-organized, reliable, and detail-oriented

- Experience in regulated environments (e.G.,GxP) is a plus

- Ability to provide a clean criminal record extract (not older than 3 months)

- Broad range of tasks and responsibilities

- Friendly and international working environment

- Professional development opportunities

- Referral program (“Fishing for Friends”)

- Company-sponsored events

Is IT in your DNA?

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📌 Barcelona Onsite It Support Engineer
🏢 D-Ploy
📍 Barcelona