About the Role
As Marosa's Backoffice IT Operations Lead (part of Wolters Kluwer’s Corporate Tax portfolio under the CP&ESG; division), you’ll take full ownership of our internal IT: the systems, laptops, and software our team relies on every day to get work done.
This is a practical, hands-on role focused on running our internal helpdesk, managing our Microsoft 365 environment, maintaining office equipment, and handling vendor contracts. You will serve as the first point of contact for employee IT support across the company, keeping our tools running smoothly day to day while serving as the operational bridge to align our internal tech setup with Wolters Kluwer’s standards as we grow.
Responsibilities
IT Operations & Service Desk
Manage day-to-day IT operations across the company: employee laptop setup, technical troubleshooting, software configuration, local office connectivity in Vigo, Spain, and internal systems.
Own the helpdesk function, troubleshooting and resolving employee IT issues for both local and remote staff within defined SLAs.
Manage new user provisioning and offboarding: automated

📌 Backoffice It Operations Lead (Vigo)
🏢 Marosa by Wolters Kluwer
📍 Vigo