03 sep
|
Tampa Bay Online
|
Madrid
03 sep
Tampa Bay Online
Madrid
Tampa Bay Online is seeking an Operations Manager fluent in French and Spanish to lead a remote team based in Madrid. You will coach and develop staff, review quality assurance, and drive performance across SLAs and service metrics.
Responsibilities include managing day-to-day processes, conducting weekly team meetings and 1:1s, analyzing performance data, and coaching agents to improve customer service and reduce escalations.
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📌 Bilingual Operations Manager (Fr/Es) – Remote Spain (Madrid)
🏢 Tampa Bay Online
📍 Madrid