Full time Sales Assistant (M/F)

Reporting to the Store Director, your main responsibilities will be:

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Delivering a unique customer experience

- Make the customer the priority of the apartment to ensure optimal customer service.
- Embode the Sezane spirit and style through impeccable presentation (grooming standards).
- Welcome your customers with generosity and empathy to offer them the best possible experience.
- Consider the personality of your customers to identify their desires.
- Introduce the brand and our different universes/products.
- Be an ambassador for the brand's omnichannel approach (apartment and web).
- Show curiosity and develop an in-depth knowledge of the brand and products.
- Be proactive in suggesting specific actions to make the customer experience memorable and unique.
- Handle complaints and customer dissatisfaction to satisfy and retain our customers.
- Know our CSR policy to respond to customers.

Ensuring the Brand image
- Know the basic rules of Sezane merchandising.
- Check product labeling on the floor.
- Participate in merchandising implementation and ensure its follow-up.
- Offer customers an exciting and inspiring shopping experience.




- Monitor and maintain the commercial level of the point of sale.
- Have a fashion culture to be able to make suggestions.

Ensuring smooth Operations
- Apply Sezane policies, standards, and procedures.
- Process transactions and respect procedures related to operations.
- Perform specific process treatments (returns, exchanges, reservations).
- Participate in defining the necessary staff to meet customer expectations.
- Ensure proper inventory management.

Having team spirit
- Be a team player, participate in all ancillary tasks.
- Participate in creating a positive and harmonious environment to create group synergy.
- Relay the brand's commitments.

Qualifications
- Previous successful experience in ready‑to‑wear, hospitality, restaurants, sales, events or a desire to work in customer relations.
- Sensitivity to service, excellent presentation skills, and a strong sense of fashion.
- Team spirit, willingness to share and develop skills in an agile and galvanizing environment.
- Boundless energy. xqbhyrx

Sezane recruits and values all talents, regardless of gender, age, nationality, culture, religious beliefs, and sexual orientation.

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📌 Sales Assistant - Full Time (40H) - Madrid (M/F)
🏢 Sézane
📍 Madrid