B Customer Support Lead (Barcelona)

B Customer Support Lead (Barcelona)

03 sep
|
Naboo.app
|
Barcelona

03 sep

Naboo.app

Barcelona

Role based in Barcelona - EU work permit mandatory - No VISA sponsorship

¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.

Full-time position - Monday to Friday - 38 hours per week

About Naboo

Naboo is the European leader in MICE procurement. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.

Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.

Naboo is no longer just a French success story. We are becoming a general category leader with offices in Paris, Barcelona, Montreal, Hamburg, New York and Singapore. Naboo is scaling fast with strong backing from top-tier international investors.

Role & Responsibilities

You will be part of our Finance Operations based in Barcelona. On a day to day basis you will:

-

- Make sure past events have the correct final amounts from each supplier and are correctly invoiced to Clients

- Provide clear answers to Clients/Suppliers when they have questions about invoices, purchase orders and payments.

- Follow-up on outstanding items and manage potential disputes

- Manage cancellations and event postponements





- Participate in the improvement of internal processes

- Recruit, onboard, and train junior team members

Compensation & Benefits

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- Package : 30000€ to 40000€ depending on experience

- Alan health insurance: 100% coverage for the employee alone (no coverage for spouse or child)

- Cobee card credited each month with €150 to cover transport and meal expenses

- Sports subscription with Classpass

- Occasional remote: 1 day per week once probation period is approved

- Beautiful offices in the center of Barcelona

- Top-notch work equipment (MacBook)

- Events that bring our team together

Ideal Candidate

-

- You have 2+ years of experience in a Finance / Billing Operations role at a tech scale-up

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- You are fluent in English and in French (50% of Finance Operations are still in French)

- You are comfortable working with CRM tools (HubSpot or similar)

- You enjoy client interaction and working as part of a team

- You like numbers, you are very well organized and you pay attention to detail

- You can demonstrate how you have used AI or automation to improve operations

- You are the perfect candidate

- You are looking for serious challenges and responsibilities from day one

- You want to thrive in a high growth environment

- Are excited about shaping a function (almost!) from scratch

- You are not scared to build the plane while flying it

#J-18808-Ljbffr

📌 B Customer Support Lead (Barcelona)
🏢 Naboo.app
📍 Barcelona

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