We are seeking a highly skilled and proactive Salesforce Support Engineer to join our team.We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, UruguayKey responsibilitiesHypothesis-driven debugging with incomplete information and time pressureClear written communication with clients while an incident is still openSound judgment on when to escape and when to keep investigatingComfort switching between initiative work and interruptionsGenuine autonomy working with teams across time zonesRequirementsSalesforce Loyalty Management, with hands-on implementation or operational experience, not just certificationStrong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing itClient-facing production support: incident triage, severity assessment, escalation judgment, working under SLAIntegration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency,



and an understanding of how systems fail rather than only how they workLog analysis and error correlation across multiple systemsStrongly preferredSumo Logic or an equivalent observability tool (Splunk, Datadog)Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategySalesforce CLI and SFDXLarge Data Volumes: data skew, indexing, governor limits at real scalePerformance and load testing experience (Scale Center, Scale Test, or equivalent)ServiceNow or a comparable ITSM platformNice to haveMarketing Cloud, Experience CloudAI-assisted development toolingCertifications: Advanced Administrator, Platform App Builder, progress toward Application ArchitectBenefitsSalesforce certification program with bonus opportunityCo-working spaces and offices for collaborationTeam activitiesFlexible PTO policyHealthcarePaid sick leaves, parental leaves, and volunteer days
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📌 Aquiva, Europe - Salesforce Support Engineer (Barcelona)
🏢 Aquiva and Hapi
📍 Barcelona