Tampa Bay Online is seeking an Operations Manager fluent in French and Spanish to lead a remote team based in Madrid. You will coach and develop staff, review quality assurance, and drive performance across SLAs and service metrics.Responsibilities include managing day-to-day processes, conducting weekly team meetings and 1:1s, analyzing performance data, and coaching agents to improve customer service and reduce escalations.
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📌 Bilingual Operations Manager (FR/ES) – Remote Spain (Madrid)
🏢 Tampa Bay Online
📍 Madrid
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