Madrid, Spain | Reports to: Spain Country ManagerFull-time | Field role (frequent nationwide store visits required)ABOUT USFounded in November 2018 from the dream of two friends to "feed the world with positivity and well-being," Poke House is one of the fastest-growing fast-casual brands in Europe. Today we operate over 180 locations across nine countries (Italy, the UK, Spain, France, Portugal, Austria, Belgium, Romania, and the United States), combining digital innovation with modern restaurant operations. As we continue to strengthen our operations in Spain and evolve our organizational structure, we are looking for an Operations Manager Spain to lead operational performance and governance at a national level.ABOUT THE ROLEReporting directly to the Spain Country Manager, the Operations Manager Spain will be responsible for overall operational performance, consistency, and cost control for all company-owned stores in Madrid. You will act as the primary operational partner to the Country Manager, ensuring alignment between business strategy and store execution, driving performance, accountability, and operational excellence nationwide.WHAT YOU WILL DOOperational Performance and P&L; GovernanceTake ownership of store-level operational KPIs for the entire country (sales, labor cost %, food cost %, EBITDA contribution, customer satisfaction) and monitor them continuouslyEnsure alignment with annual budget targets and contribute to operational forecastingLead periodic performance reviews with Store Managers,



validating action plans for underperforming storesDrive continuous improvement initiatives to increase profitability and operational efficiencyWorkforce Planning and Cost OptimizationOversee the staffing strategy across all stores in SpainEnsure the optimization of roster structures in line with productivity targetsValidate labor budgets and cost control measuresSupport strategic workforce planning in coordination with HROperational Standards and ComplianceDefine, implement, and audit operational standards nationwideEnsure full compliance with Spanish food safety, hygiene, and occupational health and safety regulationsLead operational audits and ensure the implementation of corrective actionsCross-Functional LeadershipAct as the operational liaison between stores in Spain and central functions (HR, Finance, Supply Chain, Marketing, Digital)Co-lead with the Country Manager the implementation of HQ strategic initiatives (menu changes, price updates, digital tools, process improvements)Ensure consistent execution of brand standards across all points of saleOrganizational Leadership and AccountabilitySupervise and support Store Managers, strengthening their leadership capabilities and accountability cultureValidate performance improvement plans and escalation processesContribute to talent identification and succession planning within operationsFoster a high-performance culture based on accountability, discipline,



and teamworkReporting and Strategic ContributionConsolidate and present operational performance insights to the Country ManagerProvide market intelligence and competitive feedback at a national levelContribute to the country's operational strategy and annual business planningREQUIREMENTS6-8 years of experience in multi-site operations within food retail, QSR, or hospitalityAvailability to travel weekly to visit our stores in Spain (e.g., Madrid, Barcelona, Valencia)Proven experience managing national or large regional performanceStrong understanding of P&L; dynamics, labor cost optimization, and productivity leversSolid knowledge of Spanish food safety and compliance regulationsExperience in operational transformation or organizational streamlining is a plusHands-on mindset with strong analytical skillsExcellent communication and stakeholder management skillsFluent in Spanish and EnglishOUR OFFERA key leadership role within a fast-growing international groupDirect exposure to strategic decision-making at a country levelOpportunity to define and elevate operational standards in SpainCompetitive compensation aligned with the seniority and impact of the roleProfessional growth in a multi-country European organizationEmployee discounts and benefitsThis job offer is open to candidates of any gender, pursuant to Legislative Decree No. 198 of April 11, 2006 ("Code of Equal Opportunities between Men and Women"), as well as to people of all ages and nationalities, pursuant to Directive 2000/78/EC ("Equal treatment in employment and occupation").For the management of the recruitment process, Poke House S.p.A. uses the services of Orbio AI (ORBIOAI S.L.), acting as a Data Processor. Orbio AI processes candidate data in accordance with our instructions and solely for the purposes described in this privacy notice.
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📌 Food Retail Operations Manager (Comunidad de Madrid)
🏢 Poke House
📍 Comunidad de Madrid