Full time Sales Assistant (M/F)Reporting to the Store Director, your main responsibilities will be:Delivering a unique customer experienceMake the customer the priority of the apartment to ensure optimal customer service.Embode the Sezane spirit and style through impeccable presentation (grooming standards).Welcome your customers with generosity and empathy to offer them the best possible experience.Consider the personality of your customers to identify their desires.Introduce the brand and our different universes/products.Be an ambassador for the brand's omnichannel approach (apartment and web).Show curiosity and develop an in-depth knowledge of the brand and products.Be proactive in suggesting specific actions to make the customer experience memorable and unique.Handle complaints and customer dissatisfaction to satisfy and retain our customers.Know our CSR policy to respond to customers.Ensuring the Brand imageKnow the basic rules of Sezane merchandising.Check product labeling on the floor.Participate in merchandising implementation and ensure its follow-up.Offer customers an exciting and inspiring shopping experience.Monitor and maintain the commercial level of the point of sale.Have a fashion culture to be able to make suggestions.Ensuring smooth OperationsApply Sezane policies, standards, and procedures.Process transactions and respect procedures related to operations.Perform specific process treatments (returns, exchanges, reservations).Participate in defining the necessary staff to meet customer expectations.Ensure proper inventory management.Having team spiritBe a team player, participate in all ancillary tasks.Participate in creating a positive and harmonious environment to create group synergy.Relay the brand's commitments.QualificationsPrevious successful experience in ready‑to‑wear, hospitality, restaurants, sales, events or a desire to work in customer relations.Sensitivity to service, excellent presentation skills, and a strong sense of fashion.Team spirit, willingness to share and develop skills in an agile and galvanizing environment.Boundless energy.Sezane recruits and values all talents, regardless of gender, age, nationality, culture, religious beliefs, and sexual orientation.
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📌 Sales Assistant - Full Time (40H) - Madrid (M/F)
🏢 Sézane
📍 Madrid