Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.

Language Requirement: English – Fluent

Work Requirement: Experience in tech support

Key Responsibilities

- Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
- Assist customers with billing, invoicing, and account-related matters.
- Troubleshoot account access and technical issues.
- Guide, support, and train customers on the use of the company's products.
- Deliver timely, accurate, and customer-focused responses.
- Maintain high service quality and meet customer satisfaction and quality targets.

Working Hours:

- Project Coverage: 24/7
- Rotating Shifts
- Working Time: 8 hours per day + 1-hour lunch break
- Weekly Hours: 40 hours per week
- Schedule Notice: Work schedules are provided 10 days in advance.

Contract & Compensation:

- Contract Type:Selection Agreement
- Daily Allowance: €18.56
- Weekly Allowance: €92.80 (5 working days)
- Base Salary:



€938.00 gross/month
- Holiday Allowance: €78.17/month
- Christmas Allowance:€78.17/month
- Meal Allowance:€154.00/month (€7.00 per working day)
- Estimated Monthly Gross Salary: €1,248.33
- Variable Bonus: Up to €200/month

Recruitment & Contract Progression

- Candidates will sign a Selection Agreement to manage the final phase of recruitment, including training.
- If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.
- A permanent contract will be offered after 2 years subject to the applicable conditions.
- Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number.

Meal Allowance

- The meal allowance is paid through a prepaid meal card.
- The meal allowance is exempt from Social Security and IRS contributions.

Documentation Required:

- EU Passport OR Valid Spanish Residence Permit.

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📌 Operations Customer Expert (Madrid)
🏢 Cross Border Talents
📍 Madrid