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About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier general talent and industry-leading organizations. As a leader in European recruitment and BPO services, we specialize in placing exceptional professionals into rewarding roles that foster both career growth and cultural enrichment.
Job Overview
We are currently seeking a dynamic professional for our Spanish Speaking B2B Solutions Consultant position in Bulgaria. This role is an incredible opportunity to advance your career within the fast-paced Customer Support Services industry, serving as a critical point of contact for international business clients while enjoying a premium lifestyle in one of Europe's most vibrant capitals.
Key Responsibilities
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- Act as the primary point of contact for B2B clients,
ensuring seamless delivery of specialized Customer Support Services solutions
- Provide expert consultation and troubleshooting to Spanish-speaking business partners to resolve technical and operational inquiries
- Manage client relationships proactively to ensure high levels of satisfaction and service excellence within the Customer Support Services sector
- Collaborate with internal teams to refine service processes and enhance the overall quality of B2B support interactions
- Analyze client performance data to provide actionable insights and tailored recommendations that drive mutual business success
- Maintain detailed documentation of all client communications and service resolutions within the company's CRM system
- Participate in regular workshops to stay updated on industry best practices for professional Customer Support Services
Requirements
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- Native or fluent Spanish (spoken and written)
- Valid EU passport (mandatory)
- Profess