SE OFERTA PUESTO DE TRABAJO PARA CUSTOMER SUCCESS MANAGER (DUTCH SPEAKING) (DISCAPACIDAD), CUYAS FUNCIONES Y TAREAS SERÁN: THIS ROLE IS OPEN TO CANDIDATES WITH DISABILITIES. THE CUSTOMER SUCCESS MANAGER (CSM) IS RESPONSIBLE FOR ENSURING CUSTOMERS ACHIEVE MAXIMUM VALUE FROM UNIT4'S SOLUTIONS, DRIVING CUSTOMER SATISFACTION, RETENTION, AND GROWTH.
ACTING AS THE VOICE OF THE CUSTOMER WITHIN THE ORGANIZATION, THE CSM DEVELOPS STRONG RELATIONSHIPS WITH KEY STAKEHOLDERS, UNDERSTANDS CUSTOMER OBJECTIVES, AND CREATES SUCCESS PLANS THAT HELP CUSTOMERS ACHIEVE THEIR DESIRED BUSINESS OUTCOMES.
THE ROLE FOCUSES ON REDUCING CHURN, INCREASING PRODUCT ADOPTION, IDENTIFYING UPSELLING AND CROSS-SELLING OPPORTUNITIES, AND COORDINATING WITH INTERNAL TEAMS SUCH AS SALES, PRODUCT, R&D;, AND SUPPORT TO DELIVER A SEAMLESS CUSTOMER EXPERIENCE. THE CSM ALSO CONDUCTS REGULAR BUSINESS REVIEWS WITH CUSTOMER LEADERSHIP TEAMS, INCLUDING C-LEVEL EXECUTIVES,



TO DEMONSTRATE VALUE AND ALIGN ON STRATEGIC OBJECTIVES.
KEY REQUIREMENTS FLUENT IN DUTCH AND ENGLISH. EXPERIENCE IN CUSTOMER SUCCESS, ACCOUNT MANAGEMENT, OR A SIMILAR CUSTOMER-FACING ROLE. STRONG RELATIONSHIP-BUILDING AND STAKEHOLDER MANAGEMENT SKILLS. ABILITY TO DRIVE RETENTION AND IDENTIFY GROWTH OPPORTUNITIES.

EXPERIENCE IN CLOUD SOFTWARE ENVIRONMENTS, ERP, HCM, OR FINANCIAL PLANNING SOFTWARE EXPERIENCE IS AN ADVANTAGE. STRONG COMMUNICATION AND PRESENTATION SKILLS. WILLINGNESS TO TRAVEL UP TO 20%., EN ARMILLA (GRANADA). SE OFRECE CONTRATO LABORAL INDEFINIDO, A JORNADA COMPLETA, HORARIO 9-18H Y SALARIO DE 2000 EUROS/MES.

Datos de contacto: CÓDIGO DE OFERTA: 012026039527 958943050 - Oficina: ARMILLA

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📍 Armilla