Experteer Overview
As an Application Analyst, you will own and optimize Rover’s Zendesk CRM setup, driving improvements that enhance customer and internal experiences. You’ll lead implementation and feature rollout efforts, collaborate with cross-functional partners, and mentor junior teammates. Your work shapes scalable processes and data-driven decision making across a fast-growing, AI-enabled pet care platform. This role offers hands-on technical leadership in a mission-driven, inclusive environment with opportunities to influence products and operations.
Compensaciones / Incentivos
• Evaluate and optimize Rover's Zendesk usage and adjacent apps to boost efficiency
• Lead or contribute to large feature rollouts, migrations, integrations, and optimization projects
• Prioritize and resolve internal requests based on business impact and project needs
• Maintain expert knowledge of Zendesk and config options to surface valuable features
• Provide technical leadership and mentorship to junior team members
• Contribute domain expertise to operations and product roadmaps, improving usability and scalability
• Clarify platform capabilities for partner teams and leadership
Responsabilidades
• Bachelor's degree or comparable relevant work experience
• 4+ years administering Zendesk for established businesses, including leadership of complex functionality
• Deep knowledge of Zendesk components (Triggers, Macros, Tags, Skills, Omnichannel routing)
• Strong familiarity with Zendesk APIs and data extraction/actions
• Ability to translate business requirements into application functionality and collaborate with non-technical stakeholders
• Ability to work independently and manage priorities in a fast-paced environment
• Curious, driven technologist with solid project management and communication skills
• Experience with applying technology to solve practical business problems
Requisitos principales
• salary range in Barcelona area
• long-term incentive plan
• benefits to full-time employees
• equal-opportunity employer