We are the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

The Senior Business

Consultant works closely with account teams and clients and plays a key project/program role in any consulting engagement in area/s of expertise to drive consultative-led business development and provide focused consultancy offers to customers. He/She has a leadership role in the pre-sales and delivery activities with consulting and partner teams to generate business consultancy revenues. You develop deliverables of a quality that customers eagerly pay for.

Customers ask for you by name in their strategic planning initiatives including Airport IT Master Plans, Digital Transformation Strategies, Airline Strategic Plans, Passenger and Operational Processing optimisation and business process change strategies. You provide high level functional specifications to customers that need to be guided and assisted in understanding what is required to achieve both business and operational success. You are commercially astute, understand airport and airline business models, you build business cases, including cost-benefit, and detailed risk-reward analysis for customers.

You provide discovery assessments, business reviews, and provide the key findings and recommendations to optimize the customers business. You interface with central functions including, but not limited to, product, pricing, business development, training, delivery, operations, and senior management to share market insights, understanding customer needs and requirements, along with delivering feedback on services, quality and price positioning.



You work with product teams to build product and process related consulting required to provide the most value to the customers, including training, health checks, and business process change.

You will contribute to the development of regional and general partnerships, evaluating offerings, and developing repeatable process frameworks to deliver value add, profitable services to customers. 5+ years of experience working with airports, airlines, and ground handlers to define personas and business needs. ~ Business related and / or IT related degree required. ~ Postgraduate studies in Business, Finance or Technology highly desirable. ~ Deep Project and Program Management experience in the ATI ~ Skilled leader with experience in team management, matrix organizations, and stakeholder influence at all levels. ~ comfortable in industryand commercial discussions with customers. ~ Ability to align technology with customer goals, guide product teams, and shape architecture and operations to deliver business value. ~ Experienced in market and competitive analysis, performance evaluation, and best practices benchmarking. ~ You are able to retain the strategic vision, while drilling down into tactical details required to accomplish it, without getting sidetracked. ~ You guide and assist product teams in gathering market data and defining high level market requirements and functional specifications for the short, medium, and long terms. ~ You have experience in assembling market competitive analysis including Best Practices. ~ You have working experience in the evaluation of business performance to justify and guide future technology recommendations that will improve the customers business. ~ Data Management / Data science qualification and or experience highly desirable Our offices are comfortable and fun places to work, and we make sure you get to work from home too.

📌 Business Process Senior Consultant (Madrid)
🏢 Sita
📍 Madrid