Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.

CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. At the forefront of the general work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

You own revenue protection strategy for your book of business, identify process improvements at scale, and mentor junior team members. lead cross-functional initiatives to resolve product issues and improve customer experience at scaleDevelop and mentor Customer Operations Manager I team members; provide coaching on account management, data analysis, and cross-functional collaborationAnalyze portfolio-wide data to surface trends,



predict churn risk, and recommend preventative strategies; design and implement improved processes that increase team efficiency and customer satisfactionQualifications3-5 years of customer operations, account management, or customer success experienceProven track record managing diverse, complex portfolio of accountsStrong analytical skills with proficiency in SQL, Looker, or equivalent tools; ability to independently pull and analyze dataExperience mentoring or coaching junior team members; For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.

Salary ranges are quoted in USD as a consistent global reference. Some things you'll enjoyStock grant opportunities dependent on your role, employment status and locationAdditional perks and benefits based on your employment status and countryOptional flexible working office membership, with IWGAt Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ([email protected] limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.

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📌 Customer Operations Manager, Enterprise | EMEA (Madrid)
🏢 Deel
📍 Madrid