Customer Success Manager

Ready to drive real impact in e-commerce?

We're Carts Guru, the go-to marketing automation platform for online merchants, and we're on the hunt for an Customer Success Manager who doesn't wait for things to happen—you make them happen.

If you're the kind of person who spots opportunities before others do, thrives on hitting targets, and gets genuinely excited about helping e-commerce businesses grow, we want you on our Barcelona team. Bonus points if you're as comfortable with tech as you are with building relationships.

Company Overview

Born in Barcelona in 2017, Carts Guru went from startup to scale-up fast. Today, we're helping e-merchants across France, Spain and beyond turn their online shops into a revenue-generating machine.

Our platform? It lets online retailers orchestrate emails, SMS, and automated funnels into campaigns that actually deliver ROI.

Your Role

At the heart of client relationships, you’ll be the driving force behind our customers’ success, ensuring they receive exceptional service and obtain maximum value from our solutions.

Your core responsibilities:

- Own the customer journey from handoff by the onboarding team to renewals : understand client needs, design tailored strategies, and set them up for success.
- Build trust-based relationships: act as the primary point of contact for our customers, fostering deep connections through proactive communication and genuine understanding of their business challenges.
- Empower clients with actionable insights, training, and best practices to help them become self-sufficient and achieve their goals. You know eCommerce and are happy to share.




- Deliver end-to-end account management: handle support, service, and strategic reviews to continuously align our solutions with their evolving needs.
- Unlock growth opportunities: identify upsell/cross-sell potential, negotiate renewals, and advocate for our platform in a competitive landscape.
- Champion client success: report directly to the Customer Success Lead, providing data-driven feedback to shape our product and service offerings.

- Why you’ll thrive in this role:✅ You’re a natural relationship-builder who turns client needs into tangible results. ✅ You combine analytical thinking with empathy to deliver tailored solutions.

✅ You’re comfortable with automation and workflows.

✅ You know how to identify opportunities for Growth and act on them.

What you bring to the table

- Experience that counts: 5+ years managing accounts in tech, ideally in the French market. Whether you've been an Account Manager, Key Account Manager, or Sales Account Manager: if you've been driving results, we want to hear from you. This is not a junior position, we are looking for relevant experience.
- Language skills: French at native level is non-negotiable (you'll be working 100% in French). Strong English is essential. Speak Spanish too? Even better.
- Tech toolkit:



You know Hubspot and/or have used a CRM daily.

The winning mindset we're looking for

You don't just react, you anticipate. You're organized, autonomous, and agile enough to pivot when needed. You learn fast, embrace tech without hesitation, and genuinely care about driving company growth.

Details matter to you. Communication comes naturally. And juggling multiple projects? That's just another Tuesday for you.

Bottom line: you're dynamic, proactive, and built to solve problems before they become problems.

What you get in return

Real rewards: Competitive base salary + performance bonus with goals you can actually hit.

Work-life balance that works:

- Hybrid setup—office Monday to Wednesday in our prime Barcelona location,
- Work from home on Thursdays and Fridays.
- Plus, Friday afternoons OFF and a half-day on your birthday!
- Health coverage: Comprehensive MediFiatc insurance (yes, dental included). Got a family? We've got special discounts for them too.
- Team vibes: Regular team-building events throughout the year, because work should be fun too.

Ready to join? Here's what happens next

Step 1: Chat with our HR team : let's see if we click and share the same values.

Step 2: Deep dive with our Customer Success Lead : we'll explore your skills and how you'd thrive in the role.

Step 3: We will test you on different topics related to our business

Step 4: Quick call with the Head of Customer Success and offer.

Your move.

Think you've got what it takes? We're excited to meet driven professionals who want to make an impact. Apply now and let's build something great together.

📌 Customer Success Manager (Barcelona)
🏢 Carts Guru
📍 Barcelona