HCLTech is a general technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion.

To learn how we can supercharge progress for you, visit La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.

About the Role

We are seeking a

Deskside Support Engineer to provide on‐site IT support at one of our client's locations in

Madrid . This is a client‐facing role , requiring strong communication and stakeholder management skills. The successful candidate will act as an occasional point of contact for end‐user IT issues and will deliver high‐quality technical support services.

Key Responsibilities

Provide hands‐on deskside support to end users at the client site

Troubleshoot and resolve hardware, software, and workplace IT issues

Act as an on‐site point of contact for IT‐related requests when required

Deliver a consistently high level of customer service in a client‐facing environment

Communicate clearly with users and stakeholders in





Spanish and English

Log, update, and resolve tickets in line with agreed

SLAs and processes

Escalate complex issues appropriately while maintaining ownership and follow‐up

Required Experience & Skills

Minimum

2.5 years of technical experience providing end‐user IT support

Proven experience in a deskside / on‐site support role

Strong communication and interpersonal skills

Comfortable working directly with clients and stakeholders

Ability to work independently and manage priorities in a live environment

Nice to Have

Experience supporting enterprise environments

Familiarity with IT service management tools and ITIL practices

Exposure to Microsoft 365, Windows, and workplace technologies

Required Language xqziphu Thresholds

Fluent in Spanish

English ( B2 Level)

Why Us

Permanent contract

Competitive salary

Private health and life insurance from day one in the company

Working hours: Monday to Friday

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate privacy notice

📌 Deskside Engineer - Client Site (Madrid)
🏢 HCLTech
📍 Madrid