Skill Set : Desktop Support Engineer Level 1 ¿Language : English C1 & Local C1 Contract : B2B/Freelance Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket Administered approved software installations, updates, and security patching in coordination with IT policies. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

Ensured compliance with security protocols, antivirus monitoring,



and desktop policy Offered VIP support and acted as the primary onsite contact during critical escalations or Supported printers, scanners, and peripheral devices, including troubleshooting and routine Assisted with Active Directory tasks, basic user account management, and smart hands support. Maintained documentation of incident resolution, hardware inventory, and technical guides for Demonstrated familiarity with Windows OS environments, mobile device support, and basic Followed ITIL practices for incident, problem, and service request management in corporate

📌 Desktop Support Technician SCCM (Monturque)
🏢 Sharp Brains
📍 Monturque