Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

As a Fraud Activity Agent on our team, you will:

- Fraud Investigation & Verification
- Initiate investigations on suspicious fraud cases using internal tools and defined macros. - Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.
- Manage cases within defined pending periods, ensuring timely follow-up and resolution.
- De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.

Concentrix is a great match if you:
- Are proficient or bilingual in Spanish and advanced in English - Strong interpersonal skills including active listening, empathy, and adaptability
- Advanced customer service and conflict resolution abilities
- Skilled in troubleshooting and resolving complex,



non-standard issues
- Provides clear root-cause analysis and insights
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
- Technically proficient in OS-level topics (iOS, Android, Windows)
- Proactively identifies and leads improvement initiatives
- Supports efficiency and optimization of service-level agreements (SLAs)
- Has access to and effectively uses extended tools
- Possesses deep knowledge of internal processes and workflows

What's in it for you
- Full time 39 hours/week, permanent contract
- Rotative shifts between Monday - Saturday, 09:00 - 18:00
- Salary 20.000 euros gross/year + up to 2.400 euros gross/year in bonus
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

📌 Fraud Activity Agent (Spanish-speaking) - Onsite (Barcelona)
🏢 Concentrix Spain
📍 Barcelona