We are looking for an analytical, solution-oriented, and service-driven professional who enjoys solving problems in digital environments.
The adecuado candidate thrives in a fast-paced environment, approaches challenges with curiosity, and maintains a collaborative mindset to enhance processes, documentation, and merchant satisfaction.
Main Responsibilities
Customer Support & Case Management
Handle customer inquiries via ticketing systems with professionalism, empathy, and technical accuracy
Classify and prioritize issues based on urgency, business impact, and technical complexity
Ensure every interaction reflects high-quality communication and adherence to service standards (SLAs, tone, and consistency)
Document case details thoroughly,



maintaining traceability and clarity for escalations or audits
Technical Analysis & Troubleshooting
Perform initial technical assessments of issues by reviewing logs, configurations, and merchant data
Analyze logs and other system outputs to detect causes, errors, or inconsistencies
Execute basic configurations (e.G., Merchant ID setup, user access creation, and permission management) on supported platforms
Provide first-level technical assistance to merchants — including platform navigation,

📌 Tech Support Specialist (Madrid)
🏢 Leadtech Group
📍 Madrid