At Lognext, we have spent 20 years helping companies such as Verisure, BNP Paribas, and AXA solve complex technology challenges through high-performing expert talent that turns technology into business results.Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.We are looking for a talented SLA Management professional to join our team for a leading multinational company in the technology sector.Creation, signing, and archiving of SLAs in the corresponding repositories (shared unit, Argos).Liaison with client entities regarding provided services, volumes, charges, SLAs, and invoicing.Up-to-date maintenance of Infrastructure & Platform (I&P;) services and Applications master files, ensuring data quality and integrity in terms of accuracy, validity, and consistency across all financial categories.Preparation of Business meetings presentations, providing financial views, invoicing status, and SLA updates, among others.Assistance in invoicing preparation and payments, providing any clarifications requested by clients.Creation and documentation of internal processes (e.G., digital signature, master files, principles, etc.).Coordination of transversal initiatives (e.G., integral budget preparation and reporting) with other teams (e.G., Group Finance and regional representatives), with strong interaction, especially during the annual budget preparation exercise (around June/July).Interaction with Product Owners and Application Managers to ensure up-to-date descriptions of the services portfolio available in Share Point and IV2.Input and follow-up of services provided and performed by the team in Service Now.Fulfillment of new services Risk Assessment forms.Provision of monthly reporting (MITP report) with the evolution of certain KPIs such as Users, Clients, Countries, Services,



and SLAs.Preparation and provision of SLAs Global View reporting.Other general administrative and operational tasks.SkillsEssential:Proven experience in SLA lifecycle management, master data maintenance, KPI monitoring, invoicing, and service reportingEssential:Experience preparing business presentations, financial views, invoicing updates, and SLA reportsDesirable:Experience working with Service Now, Share Point, IV2, and document repositories such as ArgosWhat will your main duties and responsibilities be?Create, sign, and archive SLAs in the corresponding repositoriesLiaise with client entities regarding services, volumes, charges, SLAs, and invoicingMaintain Infrastructure and Platform services and application master files, ensuring data quality and integrityPrepare business meeting presentations covering financial information, invoicing status, and SLA updatesSupport invoice and payment preparation, providing clarification in response to client queriesCreate and document internal processes related to digital signatures, master files, and service operationsCoordinate cross-functional initiatives, including global budget preparation and reporting, with finance teams and regional representativesWork with Product Owners and Application Managers to keep service portfolio descriptions up to date in Share Point and IV2Record and follow up on services delivered by the team in Service NowComplete risk assessment forms for new servicesProduce monthly reports on KPIs related to users, clients, countries, services, and SLAsPrepare global SLA reporting and support other administrative and operational activitiesWhat do we offer?Competitive salaryFlexible compensation packageTechnical training, certification, and language programmesProfessional Development PlanFlexible working hoursTeam-building and volunteering eventsReferral ProgramJoin a team of Nexters who solve real technical challenges through projects with a direct impact on leading clients.

📌 It Service Catalog Administrator (Servicenow) (Madrid)
🏢 Lognext
📍 Madrid