Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients' customers). Pleased has a remote development team in Europe with around 30 people, and due to the success of the product is seeking to hire around 100 more people in the Philippines to further develop and scale. Pleased's goal is to capture a larger portion of the US market.

We have a >1,000 sqm office space in BGC that we're moving into at the end of July. It's an open-office layout, with several breakout areas and lots of meeting rooms. All technical staff are equipped with the best technology to perform their duties (high-spec MacBook Pros, multiple monitors, noise cancelling headphones, and more).

We have several AI subscriptions to aid with coding in order to maximally leverage your skills. With that said, everyone is expected to have a strong programming foundation so they can ensure any generated code is suitable for production, and ultimate responsibility falls on each individual. In our tech department, you will never have anyone in your managerial chain that doesn't know how to code.

Everyone, from the most junior developer all the way up to our CEO, is a programmer and we are "dev first".

As for how we operate, we're divided into product teams that work on specific areas of the product. Each product team has 2-3 BE, 1-2 FE, 1-2 QA, 1 Product Manager, and 0.5 Project Managers. Separate to this, we have a Business Intelligence team for wrangling data into easily-used, useful formats, a DevOps and DBA team for managing infrastructure, a UXUI team for making beautiful user journeys and designs, and a dedicated AI team.

Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done. In order to create a collaborative, high-energy environment, all of our team in the Philippines works on site. This is not for everyone, but if it sounds like a good fit for you, we look forward to hearing from you!





About The Role We are looking for a Senior BI Engineer to design, build and maintain our business intelligence platform. You will be responsible for transforming data into trusted, actionable insights by developing semantic data models, defining business metrics and delivering intuitive dashboards. You will work closely with business stakeholders and Data Engineers to ensure reporting is accurate, scalable and aligned with business objectives.

What You'll Be Doing

- Partner with stakeholders to understand reporting requirements and translate business needs into scalable analytical solutions.
- Design, build and maintain dashboards and reports using Metabase.
- Define, document and maintain business metrics, KPIs and reporting standards across the organisation.
- Develop and optimise SQL queries for reporting and analytics.
- Design semantic data models and reporting datasets that enable self-service analytics.
- Validate data accuracy and ensure consistency across dashboards and reports.
- Investigate data discrepancies and drive issues through to resolution in collaboration with Data Engineers.
- Analyse business performance, identify trends and provide actionable insights and recommendations.
- Promote best practices in business intelligence, reporting and data visualisation.
- Maintain documentation for dashboards, metrics, business definitions and reporting processes.
- Drive adoption of business intelligence solutions by supporting stakeholders and promoting data-driven decision making.
- Contribute to the evolution of the analytics platform by identifying opportunities for improvements in reporting capabilities and data accessibility.

What You'll Bring

- 5+ years of experience in Business Intelligence,



Analytics Engineering or a similar role.
- Advanced SQL skills and experience working with large analytical datasets.
- Strong experience building dashboards and reports using Metabase or a similar business intelligence platform.
- Experience working with Amazon Redshift and relational databases.
- Strong understanding of dimensional modelling and semantic layer design.
- Experience defining business metrics, KPIs and reporting standards.
- Ability to independently investigate business and data issues from identification through resolution.
- Excellent communication and stakeholder management skills.
- Proactive mindset with strong ownership and accountability.

What's In It For You

- remote first company in pursuit of sustainability
- A competitive salary + individual performance based bonuses every quarter
- 28 days paid annual leave
- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities

Interview Process

- Remote video screening with our Talent Acquisition Team
- Online home assignment
- Remote video interview with Team Members (60 Mins)
- Final discussion with the hiring manager (60 mins)

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
- We are committed to maintaining a fair, secure and authentic recruitment process. Applications submitted using false, misleading or fraudulent information, including impersonated or fake profiles, will not be considered. Where reasonably necessary to protect the integrity and security of our recruitment process, we may verify a candidate’s identity and/or the accuracy of information provided during the recruitment process. Any such checks will be carried out in a proportionate and appropriate manner and in accordance with applicable data protection and employment laws.

📌 Senior BI Engineer (Europe) (Madrid)
🏢 Pleased.com
📍 Madrid