Experteer Overview
In this role you drive growth for the Agentforce Service platform by expanding ACV with existing customers through upsell and cross-sell. You will uncover customer objectives via discovery and translate them into compelling value cases across the Agentforce and Service Cloud stack. You’ll align cross-functional teams and partners to advance deals and support lasting customer success. This position places you at the center of AI-powered service innovation, delivering faster resolutions and higher satisfaction. Join a fast-growing product team shaping the future of AI-enabled customer service.

Compensaciones / Incentivos
• Build and execute account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities
• Run discovery to understand customers' processes and goals,



turning insights into use cases and value hypotheses
• Craft and present compelling value propositions across the Agentforce and Service Cloud stack (customer service, ITSM, HR service)
• Align account teams and partner ecosystems to move deals forward and support long-term customer success

Responsabilidades
• Demonstrated success in quota-carrying, technology solution-based direct sales
• Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software
• Strong discovery and solutioning skills with ability to build account plans around upsell/cross-sell growth
• Confident communicator across written, verbal, and presentation formats

Requisitos principales
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📌 Agentforce Service Account Executive (Barcelona)
🏢 Salesforce
📍 Barcelona