About the Company
Serrala is the general leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments. Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. Customer Success is a core pillar of Serrala’s revenue organization. The Customer Success & Operations Manager is responsible for ensuring the
It requires a highly structured, data-driven, and commercially aware professional who can drive measurable business impact in a multi-product SaaS environment.
This is a high‑visibility role with significant cross‑functional exposure and direct contribution to Serrala’s growth and 3R performance (Retention, Revenue, Referenceability).




Lead churn mitigation plans in partnership with Account Management and Consulting.
Customer Success Pipeline Ownership
CS-qualified pipeline generation
Track, forecast, and report on CS‑sourced pipeline performance.
Define and lead operational initiatives supporting the Standard segment.
Establish KPIs and dashboards for retention, pipeline, and operational performance.
Ensure CRM hygiene, forecasting discipline, and structured monthly reporting.
Customer Health & Data Discipline
Oversee automated health scoring combining adoption, engagement, support and renewal likelihood.
Use data insights to prioritize customer interventions and focus areas.
Ensure structured documentation and CRM data accuracy across the portfolio.
Cross-Functional Project Leadership
Lead initiatives and projects involving Sales, Support, Product, Consulting, and RevOps.
Define project scope, milestones, owners, and performance metrics.
Report project progress, impact, and mitigation plans

📌 Standard Customer Success (Barcelona)
🏢 Cv-Library
📍 Barcelona