- At least 2 years’ radio and/or window dispatch experience in a fast-paced environment
- Must have valid Massachusetts driver license, and the ability to obtain a CDL
- Ability to handle stress, including emergency situations
- Transportation Dispatching Software knowledge desired
- Intermediate knowledge and experience of Microsoft Office Suite
- CPR, AED and First Aid Certification (Provided by the Company)
Skills:
- Excellent organization and multi-tasking skills
- Demonstrated excellent written and oral communications and organizational skills
- Reasoning skills and Decision making
- Uses good judgment in making decisions in emergency and routine situations
- Strong analytical and reporting skills
Key Accountabilities:
- Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
- Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
Documents service disruptions in the dispatcher daily log.
- Monitors vehicle operations by mode in accordance with policies and procedures.
- Maintain accurate information in Time & Attendance System.
- Verify credentials and fitness for duty upon operator’s check-in.
- Ensure Operator uniform compliance.
- Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary (On Demand).
- Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance (On Demand).
- Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate
- Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations(On Demand).
- Provide assistance to passengers in using the service as well as when inquiring about individual trip status (On Demand)