Mission / Role PurposeThe Application Support Engineer (L2) provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.Key ResponsibilitiesService Operations & Ticket ManagementManage support tickets (INC / SRQ / PRB / CHG).Conduct root cause analysis for recurring incidents.Experience in Application Support / Production environments.ServiceNow, Jira).Understanding of ITIL processes and service management frameworks.Technical SkillsKnowledge of IP networks, IoT devices,



and VPN technologies.Experience with monitoring and troubleshooting tools.Excellent English communication skills (written and spoken).Team-oriented with good communication skills.Integral Collaboration: Work collaboratively with stakeholders around the globe.Benefit from continuous training, coaching, and talent development programs.Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.Hybrid Model of work (Monday to Friday 5pm-1am; 3 days of remote work).We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. $$ gdi@gi-de.

📌 Application Support Engineer (IoT) (Sant Joan Despí)
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📍 Sant Joan Despí