Join Our Team: Shape the Future with SAP MPS and BPO at SD WorxAs we grow our SAP MPS (Managed Payroll Services) and BPO capabilities, we’re building a brand-new team and seeking talented individuals at all levels. If you're passionate about Payroll and HR outsourcing and want to be part of an international team delivering innovative solutions, this is your chance to make a real impact.Become a key player in shaping the future of general HR and payroll services. Payroll Operations Manager FranceLocation: France, Spain, Malaga, Granada As Payroll Operations Manager France, you will play a key role in co-creating and shaping the new International SAP MPS and BPO organization, working closely with senior management and the HR Operations Chapter Lead to define the structure, processes, and teams for this exciting venture.We are looking for an experienced and motivated leader to oversee our International Managed Payroll Services (MPS) team and drive operational excellence.
This role is pivotal in managing the day-to-day payroll operations within our outsourcing services while ensuring that client relationships are effectively maintained. You will work closely with the Payroll Country Leads and HR Operations Leads to ensure smooth and efficient operations, guaranteeing services are delivered with the highest level of quality and timeliness.Responsibilities:Lead and manage the Payroll and HR Operations (MPS/BPO) team, ensuring accurate and timely payroll processing and delivery in accordance with the contractual scope and Service Level Agreements (SLAs).Own client relationships, ensuring high-quality service delivery and effective communication.Actively participate in monthly client review meetings, preparing and presenting reports on KPIs and service delivery performance.Calculate and manage Service Level Credits when applicable, ensuring the team meets SLA requirements and addressing any deviations.Act as an escalation point at the country level when local teams are unabl