Iberia Tech# Tech Product Support## Job DescriptionJOIN IBERIA TECH AS A TECH PRODUCT SUPPORT Iberia Tech is looking for an experienced Tech Product Support to join our Operations Team . If you have strong expertise in cloud environments, operational excellence, and the ability to coordinate teams to maintain highly reliable systems, this is the perfect opportunity for you. As a Tech Product Support , you will ensure the availability, resilience, and performance of critical applications and services . You will coordinate with support, development, infrastructure, and security teams to maintain stable and secure systems. You will manage operational activities, support incident response, and ensure compliance with SLA/SLO targets , while driving improvements through observability, automation, and operational best practices. What you’ll do day-to-day: • Ensure the reliability, scalability, and cost efficiency of cloud infrastructure running on AWS • Coordinate with support, development,



and infrastructure teams to maintain stable and secure services • Drive observability and monitoring strategies using tools such as Dynatrace to proactively detect and mitigate incidents • Support incident response processes and coordinate actions during critical situations • Analyze recurring incidents, identify root causes, and implement sustainable improvements • Maintain operational documentation including runbooks, incident reports, and reliability improvement plans • Support audit preparation and ensure compliance with operational and security standards • Oversee operational processes and ensure visibility and governance through FinOps and observability tools • Collaborate with development teams through GitHub to strengthen CI/CD pipelines and DevSecOps practices • Design and validate disaster recovery strategies and ensure defined RTO/RPO objectives are met What we’re looking for: • Experience operating complex and business-critical systems • Strong knowledge of cloud environment

📌 Tech Product Support (Madrid)
🏢 FinOps Weekly
📍 Madrid