partner closely with Underwriting, Underwriting Governance, Global Business Services, Operational Model Excellence (OMEX), Claims, Legal, and Compliance to create a more integrated and scalable MGA and Facilities operating model.

About the Role
The Head of Operations MGA & Facilities is a functional leadership role that serves as the operational center of excellence for MGA and Facilities activities across Corporate Solutions, responsible for leading operational strategy, execution, and oversight throughout the entire lifecycle of MGA and Facilities partnerships. This role offers a unique opportunity to build and re-shape a global operational capability for MGAs and Facilities, go-to market strategies that are changing the commercial insurance landscape.

Working within a highly matrixed integral environment, this role coordinates operational capabilities across multiple regions and functional teams while shaping the future target operating model for MGA and Facilities business. Acting as a key partner to Underwriting Governance,



this position has a seat at the table where Corporate Solutions is deciding to onboard or offboard new MGAs and Facilities, which includes an operational readiness assessment, and ensures seamless interaction between business ownership, governance oversight, and operational delivery. This role requires a powerful combination of operational leadership, change management, stakeholder influence, governance expertise, and a deep understanding of delegated authority business models.

Key Responsibilities

Operational Leadership & Strategy
- Lead the global operational framework supporting MGA and Facilities business across Corporate Solutions
- Drive operational excellence, standardization, process optimization, and scalability across regions and market units
- Establish and continuously improve operational capabilities supporting current and future MGA and Facilities business models
- Act as a key contributor to the evolution of the MGA and Faci

📌 Head of Operations MGA (España)
🏢 Swiss Re
📍 España