We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact [email protected], as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

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Location: Please note that this position will be based out of the ICBC Victoria Operations location (910 Government Street).

Position Highlights

Bring your passion and enthusiasm for customer service to our fast-paced driver-licensing contactcenter in Victoria You will play a key role in supporting British Columbians with driver licensing, BCServices Cards, and road safety inquiries.

Key Responsibilities

Respond to customer inquiries by phone with professionalism and empathy
Provide accurate information about driver licensing and related services




Support road safety initiatives through customer education
Deliver exceptional service in a fast-paced, team-oriented environment

Position Requirements

A minimum of 2 years of customer service experience.
Previous call centre experience is strongly preferred.
Clear and effective communication skills.
Strong analytical, listening, questioning, and organizational skills.
The ability to sit for extended periods of time.
The ability to manage incoming queries in a busy, fast-paced environment.

Training & Work Schedule

Training: Full-time, onsite for 13 weeks (Monday to Friday, 8:30am to 4:30pm)
Hybrid schedule will be permitted after completing 6 months in the role
Post-training shifts: 3 to 4 days in a week (approximately 15 to 28 hours)
Hours of operation: : Monday to Friday: 8:00am–6:05pm, Saturday: 9:00am–5:05pm

Testing Requirements

Data Entry Assessment
Call Centre Listening Assess

📌 Customer Contact Rep II DL (Vitoria-Gasteiz)
🏢 Insurance Corporation of British Columbia
📍 Vitoria-Gasteiz