We power people’s progress.
At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.
Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at integral scale, and building something that truly matters for millions of people, every day.
Meet the team
Welcome to Preply’s Customer Support squad – the driving force behind delivering exceptional support experiences for our global community of learners and tutors.




We’re not just a support team; we’re performance-driven collaborators dedicated to setting new standards for excellence. At the heart of our mission is ensuring our customer support agents have the tools, guidance, and motivation they need to excel in providing the best customer support to learners and tutors. By fostering agents’ growth, enhancing their skills, and creating an environment of continuous improvement, we empower them to deliver outstanding service every day.
As a Customer Support Team Lead, your primary focus will be on agent performance – from setting clear goals, continuously monitoring the quality and efficiency of the support they provide, and providing actionable feedback, to identifying areas for growth and celebrating wins.
At Preply, we believe the success of our learners and tutors starts with the success of our team. If you’re passionate about developing talent, driving performance, and cre

📌 Customer Care Team Lead (Barcelona)
🏢 Preply
📍 Barcelona