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Responsible for offering support services (e.g., for software, hardware, end user devices, networks) and providing monitoring capabilities, ensuring continuous access to IT services and Live Cycle the End User.
YOUR CHALLENGE
Ensure the smooth operation of core banking applications, focusing on application
management (2nd-level support).Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs.
Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders.
Act as the local administrative Manager
Take over periodical on-call duty (weekly 24/7 rotation).
Administer change requests and ensure proper execution of application-related processes.
Participate in periodic release activities, including weekend deployments.




Contribute to projects related to operational aspects of existing or newly integrated applications.
Perform routine data cleansing and maintenance of systems.
Drive process optimization and automation of repetitive tasks, including handover to L1 (Control Center).
Maintain and update application operation documentation and knowledge base.
Provide support for batch job scheduling and monitoring (e.g., Automic AWA, Control-M, or similar tools).
YOUR PROFILE
Completed IT training (Degree in Computer Science or equivalent IT-related certification).
Minimum of 2 years of professional experience in application support.
Strong Linux knowledge (shell scripting is an advantage).
Solid understanding of Windows OS at server level.
Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus).
ITIL Foundation certification.
Experience in batch job su

📌 Application Support Specialist 2nd Level Support 100% (Madrid)
🏢 Julius Baer
📍 Madrid