Job Req ID: 30057
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented general expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:
Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.
Essential Duties and Responsibilities:

Set goals for specific accounts, primarily responsible for major account assigned.
Manage Customer escalations and return-material-authorizations (RMAs)




Spend up to ~50% of time at major account Datacenters
Interface with major account reps daily
Coordinate multiple Datacenter sites and functions to exceed customers' expectations.
Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
Relationship management with Customer at executive/resolution-making levels.
Accountable for projects/initiatives and drives site focus on efficiency programs.
On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
In charge of making process improvements and driving best practices across multi-sites.
Control of tracking risks on the business and r

📌 Sr. Sales Manager (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva