Role Purpose
Maximize the business value of Enterprise Applications by driving their continuous improvement and adoption.
Act as the bridge between business users, Enterprise Applications teams, and technical support organizations to improve adoption, identify structural improvement opportunities, reduce operational friction, and ensure enterprise applications continue to evolve alongside changing business processes.
Operate as part of the EnSite Experience & Adoption team, working closely with Enterprise Applications Support, Governance, Delivery & Modernization, and Business stakeholders.
Key Responsibilities
Develop a strong understanding of the supported business processes and the Enterprise Applications enabling them.
Build trusted relationships with business users and key stakeholders to understand how Enterprise Applications support their daily operations.
Identify operational friction, process inefficiencies, and improvement opportunities through user engagement, trend analysis, and operational metrics.
Drive continuous improvement initiatives that increase business value,



improve user experience, and promote effective adoption of Enterprise Applications.
Perform structured root cause analysis to distinguish between process, data, training, and technical opportunities for improvement.
Translate business improvement opportunities into clearly documented demand items and work closely with the Delivery & Modernization team to ensure successful implementation.
Partner with Enterprise Applications Support teams to validate that implemented improvements deliver sustainable business outcomes.
Support projects during testing, hypercare, and transition into steady-state operations to ensure successful business adoption and operational readiness.
Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate.
Monitor KPIs and trends related to user experience, business process effectiveness, application ado

📌 Business Analyst (Coslada)
🏢 Flowserve
📍 Coslada