Experteer Overview
As Payroll Operations Manager France, you will shape the international SAP MPS and BPO setup, partnering with senior leaders to define structure and processes. You’ll lead an Operations team delivering high-quality payroll services to multinational clients, ensuring SLAs, KPIs, and client relationships are strong. The role focuses on staffing, development, and continuous improvement across global payroll operations. This is an opportunity to influence how payroll and HR outsourcing scale in an international context, with a collaborative, growth-focused culture.
Compensaciones / Incentivos
• Lead and manage the Payroll and HR Operations (MPS/BPO) team to ensure accurate, timely payroll processing within SLAs
• Own client relationships and ensure high-quality service delivery and effective communication
• Present KPI and service delivery reports in monthly client review meetings
• Calculate and manage Service Level Credits and address deviations
• Escalate and resolve country-level issues in alignment with global standards
• Collaborate with Global Process Owner on continuous improvement initiatives
• Own staffing plan and recruitment aligned with team and client needs
• Conduct performance evaluations and support professional development
• Develop and implement training materials and programs for team members
• Manage performance via goal setting, reviews, and coaching
• Foster a positive, collaborative, high-engagement work culture
• Align payroll operations with organizational goals with peers and senior management
Responsabilidades
• 8-12 years in HR and payroll outsourcing in an enterprise environment
• Minimum 5 years in a managerial role
• Strong payroll process, compliance, and global payroll knowledge
• Experience managing client relationships and delivering payroll for multinational clients
• Experience with SLAs and KPI reporting
• Ability to work under pressure and manage priorities for the team
• Leadership with focus on development, recruitment, and performance management
• Excellent communication and interpersonal skills for client collaboration
• Strong problem-solving and decision-making abilities
• Ability to drive process improvements and operational efficiency
• Ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written English communication
Requisitos principales
• hybrid work options
• international collaborative environment
• continuous training and career development
• competitive salary
• benefits package
• global team exposure