About Netskope:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

About the position:
Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you'll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.

You'll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you'll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization.

Responsibilities:
- Customer Success Planning:



Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.
- Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design.
- Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.
- Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer's security posture.
- Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations.
- Insights & Best Practices: Share new use cases, lessons learned, and optimization opp

📌 Technical Account Manager (Sevilla)
🏢 Netskope
📍 Sevilla