HCLTech is a integral technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.com
About the Role
We are seeking a Deskside Support Engineer to provide on‐site IT support at one of our client's locations in Madrid. This is a client‐facing role, requiring strong communication and stakeholder management skills. The successful candidate will act as an occasional point of contact for end‐user IT issues and will deliver high‐quality technical support services.
Key Responsibilities
- Provide hands‐on deskside support to end users at the client site
- Troubleshoot and resolve hardware, software, and workplace IT issues
- Act as an on‐site point of contact for IT‐related requests when required
- Deliver a consistently high level of customer service in a client‐facing environment
- Communicate clearly with users and stakeholders in Spanish and English
- Log, update, and resolve tickets in line with agreed SLAs and processes
- Escalate complex issues appropriately while maintaining ownership and follow‐up
Required Experience & Skills
- Minimum 2.5 years of technical experience providing end‐user IT support
- Proven experience in a deskside / on‐site support role
- Strong communication and interpersonal skills
- Comfortable working directly with clients and stakeholders
- Ability to work independently and manage priorities in a live environment
Nice to Have
- Experience supporting enterprise environments
- Familiarity with IT service manag