Madrid | Hybrid | Full-time | Fluent English B2-C1 | Saa S | Customer Success Manager Are you motivated by helping customers adopt new technologies, achieve their goals, and become a strategic partner they can rely on? Are you excited about being part of the innovation ecosystem alongside leading tech companies, supporting the growth of an international Saa S cybersecurity solution ? Do you want to grow professionally within a Google for Startups-backed startup , with an international vision and a strong focus on customer service excellence?
This is your opportunity Help us shape the future of cybersecurity: At Zepo , we're building an AI-powered Saa S cybersecurity platform that protects thousands of users and businesses. As a Customer Success Manager , you'll own customer relationships throughout the entire lifecycle — driving adoption, retention, and growth while helping customers maximize the value of our platform. You'll join a fast-growing, international cybersecurity startup at a key stage of its journey.




Zepo has been selected for the 2026 Cybersecurity Startup Accelerator with Crowd Strike, AWS, and NVIDIA , supporting the next generation of AI-driven cloud security innovation. What will your impact be? Customer Enablement & Adoption Ensure an outstanding onboarding experience for new customers, driving fast and effective product adoption. Train customer users and internal teams (IT, Security, Operations, etc.) to maximize their use of the platform.
Account Management & Retention Act as the main point of contact, guiding customers throughout their entire lifecycle. Monitor product usage, identify risks, and take action to prevent churn. Resolve issues in collaboration with Support and Product teams. Growth & Strategy Identify expansion opportunities (upsell and cross-sell) within your assigned accounts. Develop strategies to improve customer satisfaction and increase retention. Gather customer feedback and share it with the Product team to continuously impr

📌 ? senior customer success manager | startup by google | english | saas | b2b |?hybrid from madrid |
🏢 Zepo Intelligence
📍 Madrid