Automotive Industry
New creation position Automotive company
Lead dealer technical support activities (hotline, case management), manage Technical Service Bulletins, and escalated complex technical issues to HQ.
Serve as the primary technical contact for the dealer network.
Implement and control warranty policies, analyse warranty trends, and support dealers in correct warranty processes and compliance.
Deploy the technical training strategy for Spain, covering new models, EVs, and ADAS.
Ensure certification, launch readiness, and training quality through external training partners.
Coordinate recalls and service campaigns, ensuring clear dealer communication, correct execution, completion monitoring, and reporting to HQ and authorities.
Conduct workshop audits, assess compliance with service and safety standards, identify gaps, and drive corrective actions with dealers.
Manage outsourced technical training providers, ensuring alignment with curricula, quality standards, budgets, and KPIs.
Responsible for aftersales technical and operational performance of the Spanish dealer network.

📌 Technical Director Full Time Permanent (Madrid)
🏢 Michael Page
📍 Madrid