Madrid | Hybrid | Full-time | Fluent English B2-C1 | Saa S | Customer Success Manager Are you motivated by helping customers adopt new technologies, achieve their goals, and become a strategic partner they can rely on? Are you excited about being part of the innovation ecosystem alongside leading tech companies, supporting the growth of an international Saa S cybersecurity solution ? Do you want to grow professionally within a Google for Startups-backed startup , with an international vision and a strong focus on customer service excellence? Help us shape the future of cybersecurity: At Zepo , we're building an AI-powered Saa S cybersecurity platform that protects thousands of users and businesses. As a Customer Success Manager , you'll own customer relationships throughout the entire lifecycle — driving adoption, retention, and growth while helping customers maximize the value of our platform. You'll join a fast-growing, international cybersecurity startup at a key stage of its journey.
Zepo has been selected for the 2026 Cybersecurity Startup Accelerator with Crowd Strike, AWS,



and NVIDIA , supporting the next generation of AI-driven cloud security innovation. Account Management & Retention Act as the main point of contact, guiding customers throughout their entire lifecycle. Resolve issues in collaboration with Support and Product teams. Data & Reporting Track key customer metrics such as health score, NPS, and product usage. Keep the CRM up to date with relevant account information, risks, and opportunities. Hybrid model in Madrid, with access to our offices for events, training, and networking in the Bernabéu area.
Advanced training within the Google for Startups ecosystem and exposure to international experts.
Opportunities to grow into Team Lead positions or strategic international account management roles.
5+ years of experience in Customer Success, Account Management, or customer-facing roles within Saa S, B2 B, and technology environments. Exceptional comm

📌 ? senior customer success manager | startup by google | english | saas | b2b |?hybrid from madrid | (Santander)
🏢 Zepo Intelligence
📍 Santander