IT Operator With English

Based in Econocom España, paradela, galicia, Spain.

Key Responsibilities
- Real-time monitoring of critical systems and applications to promptly detect incidents.
- Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.
- Collaborate with technical teams and other departments to ensure incident resolution.
- Conduct preliminary analysis and apply basic solutions to recurring incidents.
- Maintain detailed incident records and generate status and resolution reports.
- Ensure incidents are resolved within agreed SLA timeframes.
- Follow established operational procedures for incident management.
- Escalate critical or complex incidents with complete and accurate process improvements for incident management based on operational experience.

Technical Competencies
- Proficiency in ServiceNow for incident logging and with monitoring tools like understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).




- Ability to generate reports and interpret operational logs using tools like Excel or Power BI.
- Basic scripting skills to automate operational tasks.
- Familiarity with ITIL processes, particularly in incident, problem, and change management.
- Minimum B2 level of English required.

Personal Skills
- Clear and precise communication with technical teams and end-users.
- Ability to stay calm and make quick decisions in critical problem-solving mindset with an emphasis on efficiency and ability to identify and resolve incidents swiftly to minimize operational impact.
- Effective collaboration with team members and other departments.
- Flexibility to adapt to evolving processes and technologies.
- Anticipation of potential issues and proactive measures to prevent them.
- Excellent multitasking and prioritization skills for managing incidents based on urgency.

We Offer
- Contract Type: Permanent.
- Location: Madrid. (Hortaleza)
- Schedule: 24/7 shifts.

📌 It Operator With English (Meis)
🏢 Econocom España
📍 Meis