About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European landscape. We pride ourselves on facilitating career-defining opportunities within the BPO and retail sectors, ensuring a seamless transition for professionals seeking high-impact jobs in Greece.
Job Overview
We are currently looking for a talented individual to join our team in the prestigious German Speaking Zalando Customer Expert position in Greece. This is an exceptional opportunity for professionals looking to combine their Dutch language expertise with a career in the fast-paced online and offline retail industry while enjoying the Mediterranean lifestyle.
Key Responsibilities
Provide world-class support to Zalando customers regarding their online shopping experience.
Manage order inquiries, returns, and exchanges with a high level of efficiency and empathy.
Represent the retail brand by ensuring that every customer interaction reflects Zalando's professional standards.




Assist clients with navigating the online retail platform, including account management and payment queries.
Identify customer trends and communicate feedback to help optimize the online retail user experience.
Maintain accurate records of customer interactions within our digital CRM systems.
Collaborate with cross-functional teams to resolve complex retail logistics and delivery issues.
Native or fluent Dutch (spoken and written) is mandatory for this role.
Professional proficiency in German to interact effectively with the Zalando ecosystem.
Valid EU passport or a valid work permit for Greece.
Strong background or interest in the modern retail (online & offline) landscape.
Exceptional communication skills and a passion for customer success.
A proactive mindset suitable for thriving in one of the most exciting Dutch-speaking jobs currently available.
What We Offer
Competitive Monthly Salary
Fully Pa

📌 German Speaking Zalando Customer Expert (España)
🏢 Mercier Consultancy Group
📍 España